Red Plan Summary
The RED 4G (SIM Only Plan) is a post paid mobile service. which gives UNLIMITED included standard Calls, standard SMS & MMS and Appropriate Mobile Data value to use within Australia. The plan uses the VODAFONE 4G Australia mobile network where Available
INCLUDED Usage: Standard National Landline, Mobile Calls, Voicemail &13/1300/ 1800 Number Calls and Standard National SMS & MMS
EXCLUDED Usage: International calls & Roaming, Video calls, calling or texting Premium 19/1900 Numbers, Diverted/Forwarded calls, Directory Assistance and third party applications are NOT INCLUDED in your usage allowance
INCLUDED Usage: Included Internet data as specified in the table under “Information about Pricing”.
Bundling: There are no bundling requirements however we have several bundle options you can call sales at 1300 788 851
Minimum Term: There is a minimum monthly commitment of $49.95 Per Month. This plan is available on a 24 months Agreement. The total minimum cost over the 24-month contract will be [24 x $49.95] be $ 1198.80
Monthly plan fee |
Included DATA Value (Per MB Increment) |
24 Months Contract Value |
$19.95 |
2GB |
$19.95 X 24= $478.80 |
$39.95 |
5GB |
$39.95 X 24= $958.80 |
$59.95 |
10GB |
$59.95 X 24= $1438.80 |
$99.95 |
20GB |
$99.95 X 24= $2398.80 |
Included Usage |
Amount (Inc. GST) |
Standard calls on Mobile/ Landline |
Unlimited* – Rates Do Not Apply |
National SMS & MMS |
Unlimited* – Rates Do Not Apply |
Flag Fall |
Unlimited* – Rates Do Not Apply |
Voicemail Deposit |
Unlimited* – Rates Do Not Apply |
Voicemail Retrieval |
Unlimited* – Rates Do Not Apply |
Calls to 13/18 Numbers |
Unlimited* – Rates Do Not Apply |
Exclude Usage |
Amount (Inc. GST) |
Excess Data Charge in Australia |
3¢/MB Increment |
International SMS (160 Characters) |
55¢/ Message/p> |
International MMS |
75¢/ Message |
International Call Rates |
Refer to Website |
Late Payment Fee |
$16.50 |
Sim Replacement Fee |
$25.00 |
Payment Dishonor Fee |
$14.80 |
Paper Bill Fee |
$2.50 |
Non-Direct Debit Fee |
$2.50 |
Plan Migration Fee |
$30.00 + Monthly Plan Fee |
OTHER INFORMATION
Internet Data: These are residential grade services. Plan speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment Both data downloads and uploads are counted in the monthly data usage allowance. Speed is reduced to 256K/256K for the remainder of the billing period once the monthly data allowance is reached.
. Data Usage: Data will be counted in kilobytes and includes both uploads and downloads. The cost of 1GB of data within your Included data allowance is $2.5/GB. If you use more than your 250GB of included data during your billing month, we’ll automatically give you another 10GB for $10.00 up to a maximum of 50GB additional data on your service per month. Once your data usage reaches 250GB, the service will be slowed to 256Kbps until your next bill cycle
Cancellation:
1. Any deposit paid to sign up with the Superfone will not be refundable if you change your mind or cancel your service.
2. Disconnection will not be Pro-Rata, will be charged full month line rental
3. If you are signing up for a Month-to-Month plan and you port out your service within the first 12 months from the day connected $99.00 port out fee will be applicable on your Superfone account.
BILLING INFORMATION
Billing Cycle |
1st To 31st of Every Month |
Bill Issued By |
3rd of Every Month |
Payment Due Date |
15th of Every Month |
Monthly Payment: Superfone will debit your monthly bill on the due date 15th of every month from your nominated account. In case the payment is dishonored the payment will be automatically re-scheduled on 26th of that month for all nonpayment accounts
Service Suspension and Cancellation for NON Payment: If your account is overdue by more than 30 days of bill issued Superfone reserve the right to cancel or suspend your service without any further notice and once the service will be disconnected cannot be re-connected.
Superfone Fair Use Policy: Superfone Fair Use Policy refers to ‘unreasonable’ or ‘excessive’ use of your service. For the more information refer to our website: www.superfone.net.au
Tracking Your Spend: To monitor your usage log on to your account at www.superfone.net.au
Customer Service (Contact us): You can contact Superfone between 9.00AM to 8.00PM on 1300 788 851 or Email us on support@superfone.net.au Our Postal Address is PO BOX 1206, Epping VIC 3076
Customer Complaints: If you have a complaint, we urge you to contact Customer Service first so we can try to resolve your complaint straight away on 1300 788 851 and If you are still not satisfied with the proposed resolution after the full resolution process then you may contact the TIO at http://www.tio.com.au or call them on 1800 062 058.
NB: Our fees and charges may change from time to time and you will be notified ahead of time. Charges for other usage types can be found on www.superfone.net.au
