The ADSL 49.95 ULT is generally ADSL2+ plan. With this offer there is $49.95 monthly fee and included UNLIMITED data Usage. ADSL broadband requires an active fixed line service. INCLUDED Usage: Included Internet data as specified in the table under “Information about Pricing”.

Bundling There are no bundling requirements however we have several bundle options you can call sales at 1300 788 851

Minimum Term: There is a minimum monthly commitment of $49.95 Per Month. This plan is available on a 24 months Agreement. The total minimum cost over the 24-month contract will be [24 x $49.95] be $ 1198.80

Information About Pricing

INCLUDED Usage Charges

Amount (Ex.GST)

Monthly Charge

$49.95

Included Data Usage

UNLIMITED

Excess data Charges

$Unlimited* – Rates Do Not Apply

OTHER Fees And Charges

Amount (Inc.GST)

Late Payment Fee

$16.50

Payment Dishonor Fee

$14.80

Paper Bill Fee

$2.50

Non-Direct Debit Fee

$2.50

Plan Change Fee (Upgrade Or Downgrade)

$50.00

Activation & Connection Fees

There is no fee if you are transferring an existing fixed line connection from another provider. A connection fee applies for a new fixed line connection.

Incorrect Call Out Fee
If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an Incorrect call out fee of $200 applies. Any additional technician charges incurred will be added to your account.

Minimum Term: This plan is available on a 24 Months contract and If you would cancel your agreement in between this time frame Early Termination Fee will be calculated according to the remaining numbers of months plus any unpaid usage as mentioned in the above first table. (Monthly Plan Fee X Contract Remaining Months = Early Termination Fee )

Other Information

Internet Data: These are residential grade services. Plan speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment Both data downloads and uploads are counted in the monthly data usage allowance. Speed is reduced to64K/64K for the remainder of the billing period once the monthly data allowance is reached.

Data Usage: You get unlimited* Data Usage, Any unused credit or data will expire each month at the end of your billing cycle.

Cancellation:
1. Any deposit paid to sign up with the Superfone will not be refundable if you change your mind or cancel your service.
2. Disconnection will not be Pro-Rata, will be charged full month line rental
3. If you are signing up for a Month-to-Month plan and you port out your service within the first 12 months from the day connected $99.00 port out fee will be applicable on your Superfone account.

Relocation Fee: A relocation fee of $199 applies for ADSL service relocations should you move address. A service can only be relocated if your new address is served by an exchange enabled with the appropriate ADSL equipment.

Billing Information

Billing Cycle

1st To 31st of Every Month

Bill Issued By

3rd of Every Month

Payment Due Date

15th of Every Month

Monthly Payment: Superfone will debit your monthly bill on the due date 15th of every month from your nominated account. In case the payment is dishonored the payment will be automatically re-scheduled on 26th of that month for all nonpayment accounts.

Service Suspension and Cancellation for NON Payment: If your account is overdue by more than 30 days of bill issued Superfone reserve the right to cancel or suspend your service without any further notice and once the service will be disconnected cannot be re-connected.

Superfone Fair Use Policy: Superfone Fair Use Policy refers to ‘unreasonable’ or ‘excessive’ use of your service. For the more information refer to our website: www.superfone.net.au

Tracking Your Spend: To monitor your usage log on to your account at www.superfone.net.au

Customer Service (Contact us): You can contact Superfone between 9.00AM to 8.00PM on 1300 788 851 or Email us on support@superfone.net.au Our Postal Address is PO BOX 1206, Epping VIC 3076

Customer Complaints: If you have a complaint, we urge you to contact Customer Service first so we can try to resolve your complaint straight away on 1300 788 851 and If you are still not satisfied with the proposed resolution after the full resolution process then you may contact the TIO at http://www.tio.com.au or call them on 1800 062 058.

NB: Our fees and charges may change from time to time and you will be notified ahead of time. Charges for other usage types can be found on www.superfone.net.au